Property management
Lease compliance, rent and service charge collection, insurance, occupier relations and owner reporting for offices, industrial and mixed-use buildings.
Managing agent · Surrey & the South East
Buildings that work every day. Service charges you can read.
Axiom manages multi-let commercial buildings for their owners and the businesses inside them. One integrated team for property management, facilities and client accounting, led by a named manager who knows your building.
Service charge year 1 April to 31 March
Budgeted and accounted with regard to the RICS Professional Statement
1
Named property manager per building
A person with a mobile number, not a switchboard. They visit, they answer, they decide.
Fixed
Management fee, stated in the budget
Agreed with the landlord up front and printed in the budget pack for every occupier to see.
Transparent
Competitive procurement
We use competitive procurement for significant contracts, including cleaning, M&E, security, inspections and energy, with key decisions and supporting records maintained as part of our annual reporting.
5%
Variance threshold, explained in writing
Any budget line that moves more than 5% year on year carries a written reason.
Our approach
Integrated by design, small by choice
Larger agents often divide property management between separate property, facilities and finance teams. We keep these functions together, giving you one experienced team and a single point of contact.
We take on a small number of buildings we can visit, in Surrey and the South East. That keeps operating costs down for owners, keeps relationships with occupiers personal, and keeps the building a good place to run a business.
Property management
Overall responsibility for the building and for landlord and tenant matters arising from occupation: leases, service charge, insurance, occupier liaison and reporting to the owner.
Facilities management
Day-to-day running of the property: planned maintenance, contractor coordination, health and safety, statutory inspections and a helpdesk that logs every request.
Client accounting
Service charge budgets, apportionment, quarterly demands, arrears, the year-end reconciliation and its independent review. Every figure traceable to an invoice.
Services
Everything a multi-let building needs, from plant room to balance sheet
Whether the instruction is a single office building or a small portfolio, the scope is the same: run it safely, procure it well, and account for it clearly.
Facilities & engineering
Planned M&E maintenance with regular engineering visits, lift servicing, fabric repairs and a 24/7 helpdesk for faults.
Service charge & client accounting
Itemised budgets by cost code, apportionment by floor area with caps and voids handled correctly, and an independently reviewed year-end.
Health, safety & compliance
Fire risk assessments, health and safety audits, statutory plant inspections, evacuation drills and a compliance register you can inspect.
Energy & sustainability
Tendering the landlord's supply, half-hourly meter validation, sub-meter recharges and an energy audit that turns into a works list rather than a report.
Occupier experience
An introduction in person, a single point of contact, clear notice of works, and a formal route for concerns that ends in RICS dispute resolution, not court.
Project management
Exceptional works scoped, tendered, supervised and signed off: CCTV, fire-door replacement, plant renewals, redecoration of common parts.
Asset strategy
For owners planning a refurbishment, a change of use or a sale: keeping the building well run and fully let while the next chapter is prepared.
The service charge year
Three moments an occupier should never be surprised by
The year runs from 1 April to 31 March. Here is what lands on your desk, and when.
Before 1 April
The budget pack
Issued ahead of the year, not after it. Every cost code has a plain-English note: what the money buys, how often, and why it changed.
- Total for the building and cost per sq ft
- Your share, by floor area, with any lease cap applied
- Any line moving more than 5% explained
Quarterly
Demands and updates
Quarterly demands that match the budget. Empty units and capped leases are the landlord's cost, never spread across the other occupiers.
- VAT shown separately where the building is elected
- Helpdesk log of what was reported and fixed
- Notice of any planned works before they start
After 31 March
Reconciliation
Actual spend against budget, reviewed by an independent accountant, with a balancing credit or charge and the working behind it.
- Line-by-line actuals against budget
- Procurement record for every contract
- Questions answered before the next budget is set
Your team contacts
Talk to us about a building
Owners looking for a managing agent, occupiers with a question about their service charge, or an outgoing agent arranging a handover.
Property manager · Director
Overall responsibility for the management of the property and landlord and tenant matters.
info@axiomestatemanagement.co.uk